My stay at Hakone Ginyu was nothing short of extraordinary. The service was excellent, with incredibly attentive staff ensuring a welcoming experience from check-in to departure. The private onsens were a highlight, providing a serene and rejuvenating atmosphere. While the food served in our room was generally fantastic, I did find a couple of dishes a bit challenging due to my western palate, but overall, it was an lovely culinary experience.
Rooms
8.0
I loved the spacious Sora room I stayed in, featuring tatami floors and a beautiful view from the private onsen. It felt cozy at night, especially with all the windows open to the crisp mountain air. However, I noticed a slight musty smell in the room, which was a bit off-putting.
Service
10.0
The staff were remarkably hospitable and kind throughout my stay. Their attention to detail and willingness to assist was great, making me feel truly special. My requests were promptly handled, especially concerning dietary adjustments for dinner.
Location
9.0
Hakone Ginyu is set in a wonderfully quiet location, offering amazing views of the surrounding mountains. Although it rained during my visit, the peaceful environment remained a highlight, contributing to the overall tranquility of my stay.
Dining
8.0
Dining in my room was a unique experience, featuring a generous multi-course meal that was beautifully presented. While I struggled a bit with some seafood dishes, the attentive staff were accommodating and altered meals to suit my preferences. Breakfast options were equally good with both Japanese and Western choices available.
Facilities
8.0
The facilities were impressive, especially the private onsen that provided a blissful retreat with my own view of the mountains. The spa services were fantastic as well, adding an extra layer of relaxation. I did notice some cleanliness issues in the bathroom upon arrival, though.
Ethel
United States of America,
February
2025
7.4/10
My stay at Hakone Ginyu was truly lovely. The blend of traditional Japanese design with modern amenities made for a serene experience. though the price tag is on the higher side. The private onsen and really good service were highlights, leaving me eager to return one day.
Rooms
10.0
I booked a Hoshi Japanese style room on the 4th floor, which was stunning. It had tatami flooring and a private onsen with very nice mountain views. All amenities were great, making it a good retreat.
Service
10.0
The service was nothing short of really good. From check-in to check-out, the staff went out of their way to ensure my stay was perfect, providing assistance and engaging conversation whenever needed.
Location
9.0
The location offered amazing mountain vistas. There was a bit of a steep walk back to the station, which was a workout, but the tranquility and views made it worthwhile.
Dining
10.0
The dining experience in my room was lavish. The kaiseki dinner was a feast unlike any other, and breakfast was varied and delicious, though some items were a bit unusual for my taste.
Facilities
10.0
The facilities were impressive, especially the private onsen. I appreciated the attention to detail with high-quality toiletries and the peaceful environment throughout the hotel.
Elmer
United States of America,
January
2025
6.0/10
My stay at Hakone Ginyu was truly lovely. The rooms were spacious and elegantly designed, while the mountain views were amazing. The highlight for me was undoubtedly the exquisite dining experience, although the meals may feel somewhat repetitive over a longer stay. Additionally, the atmosphere was very peaceful, but I did find the presence of children in common areas a bit distracting at times.
Rooms
10.0
The room I stayed in was huge and cozy, with a perfect blend of indoor and outdoor relaxation. I loved the two private onsens and the amazing mountain view from my balcony. The only downside was the outdoor shower, especially in colder weather.
Service
10.0
Service was excellent. Every member of the staff was attentive and genuinely nice, making my stay feel extra special. They went above and beyond to ensure I'm comfortable.
Location
8.0
Hakone Ginyu is nestled in the mountains, offering a serene setting and stunning views. While it's a bit remote, the peaceful atmosphere is perfect for relaxation.
Dining
9.0
Dining was lavish and every meal was a treat. The variety of Japanese dishes was impressive, and the presentation was beautiful. However, I can see how the food could feel a bit similar over multiple nights.
Facilities
9.0
The facilities were well-maintained and suited for relaxation. I especially appreciated the private onsens and the option of public baths.
Frank
United States of America,
December
2024
6.2/10
My stay at Hakone Ginyu was simply fantastic, with serene surroundings and really good service. I loved the private onsen and the delicious meals, but the room could have used a bit of sprucing up as it felt a little dated. Overall, it was a relaxing getaway that offered a perfect blend of traditional Japanese hospitality and luxury.
Rooms
8.0
The room was spacious and had a cozy vibe, but it felt a bit worn and dated, especially at this price point. The private onsen was a highlight, offering amazing views and a comfortable spot to relax.
Service
10.0
The staff were incredibly attentive and friendly, making sure I had everything I needed throughout my stay. They even offered tea and snacks upon arrival, which was a nice touch.
Location
8.0
Hakone Ginyu is perfectly located on a hill overlooking a beautiful valley, just a short walk from the Miyanoshita Station. The tranquil setting contributes to a serene experience, but the steep walk back might be a consideration for some.
Dining
9.0
The meals were lavish and included a wide range of delicious dishes. I particularly enjoyed both the kaiseki dinners and the varied breakfast options, though some of the dishes were a bit challenging for my Western palate.
Facilities
9.0
The onsen facilities and spa were fantastic, providing a relaxing atmosphere and a perfect way to unwind after a day of exploring. However, I didn't utilize the public onsens, as I preferred the privacy of my own.
David
United States of America,
November
2024
7.4/10
My stay at Hakone Ginyu was truly really good, offering a blend of stunning views, excellent service, and fantastic culinary delights. I especially loved the private onsens and the tranquil ambiance surrounding the hotel. However, since we arrived after sunset, I missed out on some of the natural beauty upon arrival. 😌✨
Rooms
10.0
My room was a perfect blend of indoor and outdoor spaces, featuring a private onsen with beautiful views. The design was impressive, creating a seamless transition between the indoor bath and the outdoor environment.
Service
10.0
The staff at Hakone Ginyu went above and beyond to ensure my stay was comfortable, particularly my hostess Maiko, who was attentive and friendly throughout.
Location
8.0
Nestled in a serene spot above a fast-running river and surrounded by hills, the view was amazing, especially after a full day of exploring nearby attractions. However, I arrived too late to fully appreciate the scenery upon check-in.
Dining
10.0
The meals were really good, with a good degustation dinner and generous breakfast options, including both Japanese and European dishes. The staff accommodated dietary preferences effortlessly.
Facilities
9.0
The onsen experience was nice, especially with exclusive access to themed baths. The public onsen was beautifully designed, enhancing my overall relaxation experience.